How do I place an order?
To place an order, you can either visit or contact a Brightlights Service Centre. To find your nearest branch click here. Alternatively, either select products from our online pages or call 0370 050 0797 and a member of our Customer Service team will assist you.
Do I need an account?
No. If you have been hiring from Brightlights on a regular basis, or you are considering it, it may be easier to open a monthly credit account. Or you can deal with us on a cash basis. For further information, please call us on 0370 050 0797 and our team will put you in contact with the closest Brightlights Service Centre. Alternatively click here to find your closest Service Centre.
I’m looking for an item and I can’t find it on your website, can you help me?
Yes, simply complete your details here and a member of our team will be in touch. Alternatively, call 0370 050 0797 and a member of our Customer Service team will assist you.
Who do I need to contact to arrange quoted rates?
Contact your local Brightlights Service Centre to discuss your requirements, or call our Customer Service team on 0370 050 0797 who will arrange for one of our Sales Executives to contact you.
How do I request a visit from one of your Sales team?
Call our Customer Service team on 0370 050 0797 and they will arrange for one of our Sales Executives to contact you.
I have an annual event coming up soon, can you help me?
Yes, of course. Organising events can mean endless planning, organisation and co-ordination to tight deadlines. We have service centre locations throughout the UK, offering a truly national service for all of your event needs. We can ensure reliability through the quality of our equipment, which means you can have full confidence that jobs will be completed to schedule. You can monitor your events progress and costs online through our extranet. Call us today on 0370 050 0797 to discuss your event with a member of our team.
Can I reserve my equipment?
Yes, equipment may be provisionally reserved in advance by telephone, email or in writing. Contact your local Brightlights Service Centre or email us at firstname.lastname@example.org. Every effort will be made to have equipment available for collection or delivered at a specified time.
How do I know if there’s a minimum hire period on an item I have hired?
Call 0370 050 0797 and a member of our Customer Service team will assist you.
Am I responsible for the machine whilst it is on hire?
Yes, you are responsible for safe-keeping of the machinery you hire. If you do not have insurance for hired plant, we offer insurance against theft and damage at a rate of 15% of the hire rate (A-Guard Insurance scheme).